Returns & Exchanges

At Velvet Caviar, we want you to love your tech accessories, which is why we offer a 14-day window for returns and exchanges on all items in their original condition. Please ensure all protective packaging is intact to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your electronics.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days.